{"id":9234,"date":"2026-09-28T12:32:10","date_gmt":"2026-09-28T10:32:10","guid":{"rendered":"https:\/\/euro-cpap.fr\/faq\/"},"modified":"2026-09-29T14:55:19","modified_gmt":"2026-09-29T12:55:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/euro-cpap.fr\/en\/faq\/","title":{"rendered":"Refurbished CPAP FAQ | Euro-CPAP"},"content":{"rendered":"<div class=\"euro-faq26\">\n<header class=\"euro-faq-hero\"><span class=\"ey\">Aide &#038; conseils<\/span><\/p>\n<h1>Frequently asked questions about refurbished CPAP machines<\/h1>\n<p>Choose an AirSense 10, build your pack and order with confidence: find answers to the most common questions.<\/p>\n<\/header>\n<nav class=\"euro-faq-nav\" aria-label=\"FAQ sections\"><a href=\"#reconditionne\">Refurbishment<\/a><a href=\"#packs\">Packs and accessories<\/a><a href=\"#commandes\">Orders and after-sales support<\/a><\/nav>\n<section id=\"reconditionne\">\n<h2>Understand refurbished equipment<\/h2>\n<details class=\"euro-faq-item\">\n<summary>What does \u201crefurbished CPAP\u201d mean?<\/summary>\n<div class=\"answer\">\n<p>A refurbished continuous positive airway pressure (CPAP) machine has been used, then checked before being offered for sale again. Euro-CPAP checks each machine's condition and functions under operating conditions, cleans and disinfects it. Single-patient components are replaced. Minor signs of use may remain without affecting operation. <a href=\"\/en\/reconditionnement\/\">Discover our process<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>What checks are performed on the machines?<\/summary>\n<div class=\"answer\">\n<p>We check CPAP functions and the usage-hour counter. We reject machines with excessive use or signs of blower weakness. Machines whose motherboard or blower has been replaced outside manufacturer servicing are not dispatched. Details are on our <a href=\"\/en\/reconditionnement\/\">refurbishment page<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"packs\">\n<h2>AirSense 10 and accessories<\/h2>\n<details class=\"euro-faq-item\">\n<summary>What is included with the refurbished ResMed AirSense 10 AutoSet?<\/summary>\n<div class=\"answer\">\n<p>The <a href=\"\/en\/product\/cpap-ppc-traitement-apnee-du-sommeil-resmed-airsense10-autoset-reconditionne\/\">Refurbished AirSense 10 AutoSet<\/a> includes the HumidAir humidifier, standard tubing, two filters, power supply and carry bag. A mask is not included: choose one to suit your needs. The product page displays the current price and options.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>Do I need to add a humidifier to my AirSense 10 pack?<\/summary>\n<div class=\"answer\">\n<p>No. The HumidAir humidifier is already included with the AirSense 10 offered in our shop. Optional extras include a mask, spare tubing, extra filters or ClimateLineAir heated tubing.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>How do I build my pack without buying the same accessory twice?<\/summary>\n<div class=\"answer\">\n<p>Start with the machine and check the list of included items on its page. Add only the options you need. For AirSense 10, standard tubing, humidifier, two filters, power supply and carry bag are already included. The summary and final price appear before you confirm your order.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>How do I choose a nasal, nasal pillows or full face mask?<\/summary>\n<div class=\"answer\">\n<p>A nasal mask covers the nose, nasal pillows sit at the nostrils, and a full face mask covers the nose and mouth. Check the size and compatibility shown on each <a href=\"\/en\/product-category\/masques\/\">mask page<\/a>. If unsure, tell us your CPAP model using the <a href=\"\/en\/contact\/\">contact form<\/a>. You can also discuss your choice and treatment settings with your healthcare professional.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>Are the tubing and masks compatible with my CPAP machine?<\/summary>\n<div class=\"answer\">\n<p>Compatibility depends on the exact machine and accessory model, particularly for heated tubing. Check the product page and, if unsure, send us your CPAP model and the accessory reference before buying.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>Do I need a prescription or settings?<\/summary>\n<div class=\"answer\">\n<p>CPAP treats sleep apnoea as part of medical follow-up. Machine settings must match your prescription and be checked with your healthcare professional. Our form answers questions about products and orders; it does not replace medical care.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"commandes\">\n<h2>Orders, delivery and after-sales support<\/h2>\n<details class=\"euro-faq-item\">\n<summary>What warranty comes with a refurbished CPAP machine?<\/summary>\n<div class=\"answer\">\n<p>Refurbished CPAP machines sold by Euro-CPAP come with a 1-year commercial warranty. In the event of a covered fault, the machine is replaced completely. This warranty is in addition to applicable statutory warranties. <a href=\"\/en\/garantie\/\">View warranty<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>How do I request after-sales support?<\/summary>\n<div class=\"answer\">\n<p>Use the <a href=\"\/en\/contact\/\">form<\/a> or email <a href=\"mailto:contact@euro-cpap.fr\">contact@euro-cpap.fr<\/a> with your order number, model and a description of the problem. We will explain what to do next.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>Where do you deliver and how much does it cost?<\/summary>\n<div class=\"answer\">\n<p>The shop is configured for France and Europe. The delivery methods and charges available for your address are displayed in the basket and at checkout before payment. Also read the <a href=\"\/en\/livraisons\/\">Delivery page<\/a> ; delivery times depend on the destination and carrier.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>After your order is confirmed and payment is received, we prepare and dispatch the product. Preparation and delivery times depend on the destination and carrier; tracking information is provided when available. If you have a question about an order in progress, give us its number using the form.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>How can I pay in the shop?<\/summary>\n<div class=\"answer\">\n<p>PayPal payment is available. The payment methods actually offered appear at checkout. Check the total, accessories and delivery charges before confirming.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>Can I return a purchase?<\/summary>\n<div class=\"answer\">\n<p>The <a href=\"\/en\/retours\/\">Returns page<\/a> explains the 14-day right to cancel for distance purchases and the applicable conditions. Contact us with your order number for instructions before returning anything.<\/p>\n<\/div>\n<\/details>\n<details class=\"euro-faq-item\">\n<summary>How should I maintain my CPAP machine and accessories?<\/summary>\n<div class=\"answer\">\n<p>Follow the instructions for your machine, humidifier and mask first. Regular cleaning of the mask, tubing, reservoir and filters helps keep equipment clean; procedures vary by component. For a specific question, give us your accessory reference.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<aside class=\"euro-faq-help\">\n<h2>Another question?<\/h2>\n<p>Our team can help check compatibility or track an order.<\/p>\n<p><a href=\"\/en\/contact\/\">Contact us \u2192<\/a><\/aside>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Aide &#038; conseils Questions fr\u00e9quentes sur nos PPC reconditionn\u00e9es Choisir une AirSense 10, composer son pack et commander en confiance : retrouvez les r\u00e9ponses aux questions les plus courantes. ReconditionnementPacks et accessoiresCommande et SAV Comprendre le reconditionn\u00e9 Que signifie \u00ab PPC reconditionn\u00e9e \u00bb ? Un appareil de pression positive continue (PPC) reconditionn\u00e9 a d\u00e9j\u00e0 \u00e9t\u00e9 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9234","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ : PPC reconditionn\u00e9es, packs et garantie | Euro-CPAP<\/title>\n<meta name=\"description\" content=\"Les r\u00e9ponses \u00e0 vos questions sur nos PPC reconditionn\u00e9es : contenu des packs, masques, accessoires, garantie commerciale, commande et livraison.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euro-cpap.fr\/en\/faq\/\" \/>\n<meta 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