Frequently asked questions about refurbished CPAP machines
Choose an AirSense 10, build your pack and order with confidence: find answers to the most common questions.
Understand refurbished equipment
What does “refurbished CPAP” mean?
A refurbished continuous positive airway pressure (CPAP) machine has been used, then checked before being offered for sale again. Euro-CPAP checks each machine's condition and functions under operating conditions, cleans and disinfects it. Single-patient components are replaced. Minor signs of use may remain without affecting operation. Discover our process.
What checks are performed on the machines?
We check CPAP functions and the usage-hour counter. We reject machines with excessive use or signs of blower weakness. Machines whose motherboard or blower has been replaced outside manufacturer servicing are not dispatched. Details are on our refurbishment page.
AirSense 10 and accessories
What is included with the refurbished ResMed AirSense 10 AutoSet?
The Refurbished AirSense 10 AutoSet includes the HumidAir humidifier, standard tubing, two filters, power supply and carry bag. A mask is not included: choose one to suit your needs. The product page displays the current price and options.
Do I need to add a humidifier to my AirSense 10 pack?
No. The HumidAir humidifier is already included with the AirSense 10 offered in our shop. Optional extras include a mask, spare tubing, extra filters or ClimateLineAir heated tubing.
How do I build my pack without buying the same accessory twice?
Start with the machine and check the list of included items on its page. Add only the options you need. For AirSense 10, standard tubing, humidifier, two filters, power supply and carry bag are already included. The summary and final price appear before you confirm your order.
How do I choose a nasal, nasal pillows or full face mask?
A nasal mask covers the nose, nasal pillows sit at the nostrils, and a full face mask covers the nose and mouth. Check the size and compatibility shown on each mask page. If unsure, tell us your CPAP model using the contact form. You can also discuss your choice and treatment settings with your healthcare professional.
Are the tubing and masks compatible with my CPAP machine?
Compatibility depends on the exact machine and accessory model, particularly for heated tubing. Check the product page and, if unsure, send us your CPAP model and the accessory reference before buying.
Do I need a prescription or settings?
CPAP treats sleep apnoea as part of medical follow-up. Machine settings must match your prescription and be checked with your healthcare professional. Our form answers questions about products and orders; it does not replace medical care.
Orders, delivery and after-sales support
What warranty comes with a refurbished CPAP machine?
Refurbished CPAP machines sold by Euro-CPAP come with a 1-year commercial warranty. In the event of a covered fault, the machine is replaced completely. This warranty is in addition to applicable statutory warranties. View warranty.
How do I request after-sales support?
Use the form or email contact@euro-cpap.fr with your order number, model and a description of the problem. We will explain what to do next.
Where do you deliver and how much does it cost?
The shop is configured for France and Europe. The delivery methods and charges available for your address are displayed in the basket and at checkout before payment. Also read the Delivery page ; delivery times depend on the destination and carrier.
When will my order be dispatched?
After your order is confirmed and payment is received, we prepare and dispatch the product. Preparation and delivery times depend on the destination and carrier; tracking information is provided when available. If you have a question about an order in progress, give us its number using the form.
How can I pay in the shop?
PayPal payment is available. The payment methods actually offered appear at checkout. Check the total, accessories and delivery charges before confirming.
Can I return a purchase?
The Returns page explains the 14-day right to cancel for distance purchases and the applicable conditions. Contact us with your order number for instructions before returning anything.
How should I maintain my CPAP machine and accessories?
Follow the instructions for your machine, humidifier and mask first. Regular cleaning of the mask, tubing, reservoir and filters helps keep equipment clean; procedures vary by component. For a specific question, give us your accessory reference.